Position: Operations Manager, FTE
Company: Fostering Media Connections
Location: Downtown Los Angeles, CA
Compensation: $49,000 – $55,000 DOE
Fostering Media Connections (FMC) is a nonprofit news organization that harnesses the power of journalism and media to improve the lives of vulnerable children, youth and their families.
We report and produce our own coverage, which is published on three distinct platforms: The Chronicle of Social Change, an online news site; Adoption Today, a bi-monthly online magazine; and Fostering Families Today, a bi-monthly print magazine.
We then market those stories to mainstream and niche media outlets in an effort to change the overarching child welfare and juvenile justice narratives towards solutions, not simply problems. In addition, we educate members of the media, quickly allowing them to produce more contextualized and impactful stories.
Finally, we train youth involved in the child welfare and juvenile justice systems the basics of journalism so they can take a more prominent position in the policy discourse that shapes their lives.
Position Purpose and Summary The Operations Manager (OM) oversees the company’s core operations, including office systems, human resources and basic bookkeeping. The Operations Manger reports to the Executive Director and works with all other FMC staff. This position is critical to the success of the organization and requires a thoughtful, detail-oriented individual who can track and manage several projects simultaneously. FMC is in the midst of a national scaling strategy. Inasmuch, the OM will have to be responsive to a diversifying workflow, and be interested in establishing the structural framework necessary to maintain the organization’s success.
Operations Manager Job Duties
Basic Financial Support
- Manage petty cash
- Handle accounts payable
- Make deposits and track all revenue
- Assist with the preparation of documents for organizational and program audits
- Interfaces with bookkeeper to keep all accounts current
- Maintain employee contracts and records
- Collects and files W-9 employment forms, tax documents
- Assist with payroll
- Assist with IRA contributions
- Track vacation and sick time requests
- Prepare FMC informational packets for meetings
- Prepare materials such as fundraising envelopes, bid sheets, programs, call sheets, and guest list, etc.
- Monitor and organize budgets, expense reports, or other financial data for fundraising
- Assist with event logistics
- Track donations and process acknowledgement letters
FMC Board of Directors
- Schedule FMC Board meetings quarterly
- Assist with creating meeting agendas, action items and preparing documents and emails to Board of Directors
The Chronicle of Social Change
- Update and input event listings and job postings
- Collects, organizes and systemizes quarterly goals for funder reports and annual reports
Sales and Customer Service
- Troubleshoot issues impacting subscribers
- Answer the phone and respond to questions via email
- Handle receptionist functions: answering and transferring phones calls, provide general support to visitors, managing incoming and outgoing mail and packages
- Maintain a clean and organized workspace; ensure the office operates in a safe, organized, and efficient manner
- Maintain office equipment and furnishings and the appearance of the office
- Communicate with the building management to resolve facilities and maintenance issues
- Handle office inventory and ordering of office and kitchen supplies
- Provide logistical support for staff meetings, board meetings, and organizational special events
- Collect and process contractor invoices and staff reimbursements
- Filing and organization of files: purging past and inactive files, maintenance of filing systems to improve general organization of records
- Manage general voicemail and email inquires • Keep copier clean/maintained, and replenish copier paper/toner
- Manage the Executive Director’s meetings and calendar
- Assist with setting up travel, hotel accommodations and car rentals for staff
- Assist with development of annual reports, financial reports, and gathering data
Skills & Qualifications
- Candidate must be organized, detail oriented, a multi-tasker, a problem-solver, possess strong interpersonal, communication and written skills, be teamoriented, strive for a high quality of work, be self-motivated, professional, adaptable, punctual, and dependable.
- Education and Experience – Bachelor’s degree with a minimum of five years related experience in office administration. Nonprofit experience preferred. Knowledge, Skills and Abilities – Comprehensive knowledge of standard office practices, procedures, equipment, and techniques; excellent organizational, managerial, and communication skills. Ability to plan and achieve annual goals and objectives.
- Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to utilize critical thinking skills to make decisions and take action.
- Computer Skills – Experience with and knowledge of computer operation; knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).