The Manager, Visitor Experience manages all frontline and back-of-house aspects of the Hammer Museum's Visitor Experience (VE) program, ensuring a high level of seamless service and hospitality to all members, patrons, clients, and guests. Develops and administers VE standards, policies and procedures; designs training programs; works with Curatorial, Academic Programs, and Design departments to create informational materials for members, patrons, clients, and guests (including information on exhibitions, artists, artworks, public programs and events, membership programs, ticketing, donations, and appropriate ways to interact with artworks); develops and manages the VE operating budget; designs visitor surveys; analyzes and presents visitor data to senior management; serves as main point of contact for cross-departmental issues related to visitors.
Visitor Experience (VE) is a sub-department of the Museum's Advancement Department. Visitor Experience aims to further the Museum's strategic plan goal to "create a seamlessly-welcoming and engaging experience, from outreach to visit," and carry out and bolster the Hammer's mission to and beyond the Museum's frontlines.
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