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Job Reference Number: JR# 011
FLSA Status: Non-Exempt
Section: Information Technology (IT)
Payroll Status: Hourly
Location: North Hollywood
Work Schedule: Full-time
Position Reports To: Senior Director of IT
Direct Reports: None
LA Family Housing is the leading Non-Profit agency in Service Planning Area 2 providing Homeless Services. LA Family Housing helps people transition out of homelessness and poverty by providing a continuum of housing enriched with supportive services. We serve homeless and low-income families and single adults who arrive at LA Family Housing (LAFH) from all points throughout the City of Los Angeles. Each person that walks through our doors, or each person experiencing homelessness that we meet on the streets, has a unique set of challenges—and strengths—that defines what type of support they need to get back on their feet and out of homelessness for good. At LAFH, we focus on helping the most vulnerable people in our community, including veterans, chronically homeless adults, youth transitioning out of foster care, survivors of domestic violence or trauma, and children. We base all of our work on four core values; DIGNITY, PERSERVERANCE
The Service Desk Administrators provide technical software, hardware and network problem resolution to users by performing identifying and guiding users through step-by-step solutions. The Service Desk Administrator clearly communicates technical solutions in a user-friendly, professional manner to LA Family Housing employees. The Service Desk Administrator is responsible for troubleshooting and isolating technical issues and, when necessary, passes more complex issues on to Senior Director of IT. In addition, the Service Desk Administrator conducts hardware and software installs, workstation and server patching, provide end-user training as necessary, maintain knowledgebase articles, automate application and OS package deployment and perform other related IT work as required.
KNOWLEDGE, SKILLS & ABILITIES
TRAINING, EXPERIENCE & REQUIREMENTS
Health, Dental, Vision, Life, Voluntary Life, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, AFLAC Policies, AFLAC FSAs, Legal Policy, Employee Appreciation Program, Company Sponsored Employee Outings, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 12 Observed Holidays.
EQUAL EMPLOYMENT OPPORTUNITY
LAFH is committed to providing equal employment opportunities for applicant and employees.
FAIR CHANCE INITIATIVE
LAFH is in compliance with the Fair Chance Initiative for Hiring and will consider qualified applicants with criminal histories.
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.
Email your resume and cover letter to [email protected] with the Job Reference Number (JR#) in the subject of the email.