JOB TITLE: Associate Director of Case Management Services
PROGRAM: Youth Source, Family Source and Promise Neighborhood
STATUS: Full-time (Exempt)
REPORTS TO: Chief Academic Officer and Chief Community Development Officer
HISTORY and MISSION
The Youth Policy Institute transforms Los Angeles neighborhoods using a holistic approach to reduce poverty by ensuring families have access to high quality schools, wrap-around education and technology services, enabling a successful transition from cradle to college and career. Since the 1990’s, YPI has successfully blended multiple funding streams and partnerships to saturate Los Angeles communities with critically needed services. YPI currently operates a $41 million budget and places more than 1,200 staff at 125 service sites throughout Los Angeles. YPI provide programs and services to more than 100,000 clients each year.
The Associate Director of Case Management Services will design, direct and oversee YPI’s case management program across all agency programs. The Associate Director, in collaboration with Agency leaders, and in accordance with YPI mission and latest research will define, develop, implement and manage YPI’s case management model. Once implemented, this case management model will serve at least five programs across three sites in Los Angeles. The Director will oversee and assess case management services for over 1500 clients across the agency. The Associate Director will train all new Case Managers and Navigators as well as their direct supervisors. The Associate Director will supervise and mentor Senior Case Managers in each program as well as oversee the on-going professional development of front-line case managers and navigators. The Associate Director will also train Senior Organizational leadership in the case management model and how the case management programs fulfill YPI’s organizational and community transformation goals. The Associate Director will represent YPI at collaborative meetings in the city/county service areas to best coordinate services for participants. The Associate Director of Case Management Services responsibilities may include but are not limited to:
JOB DUTIES AND RESPONSIBILITIES
- Responsible for design, development, implementation and management of the YPI Agency-Wide Case Management Model.
- Develop policies, procedures, guidelines, and other operational protocols for agency-wide case management model. Informs leadership and programs of the development, monitoring and implementation of pertinent policies and procedures for YPI Agency-Wide Case Management Model, HIPAA and State/Federal requirements.
- Provide for operational excellence through management reports, up-to- date systems, and strategic initiatives. Review case management programs for trends, opportunities for improvement and cost containment strategies.
- Arrange, create, facilitate and implement ongoing professional development training for new and existing Case Managers and staff at all levels of the organization.
- Monitor, evaluate, and report performance for the Case Management teams relating to volumes, timelines, accuracy, customer service, and other performance objectives, including regulatory compliance.
- Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement by using visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
- Provide case consultancy to all Senior Case Managers and selected Case Managers in all programs that will implement the YPI Case Management Model.
- Implement and facilitate regular group supervision for Case Managers for all YPI programs using the Case Management Model.
- Arrange and conduct individual case consultation for all Senior Case Managers and Case Managers implementing the new case management model.
- Implement the Case Management Model to the YPI organizational mission and place-based strategies for community transformation.
- Ensure Sr. Case Managers and Case Managers are properly assessing participants for their level of need in the four tiers (non-urgent, low need, urgent, and crisis) in order to help assess the time, attention, and level of care that is required for each participant.
- Design assessment platforms and data analysis to ensure ongoing feedback and continuous improvement in line with latest research and best practices.
- Consult with Senior Case Managers and Site Directors on services, interventions and resources for difficult and emergent cases through case conferencing and one on one.
- Comply with YPI standards of practice and tiered levels of intentional service, as well as our Case Management Core Values which include Access and Equity, Empathy, Empowerment, Community, Advocacy, and Accountability.
- Create systems to identify resources within and outside the agency to build internal program knowledge to make appropriate referrals and further expand collaboration; follows up with internal departments to ensure participant enrollment and participation.
- Coordinate clinical collaboration with YPI partner and and referral organizations to maximize services and resources available to participants.
- Foster collaboration between case management teams in different programs and foster team building for case management teams within programs.
- Lead or participate in staff meetings, monthly trainings and other department programs as requested.
- Participate in relevant compliance activities, such as site visits, audits and reporting.
- Facilitate audit processes and assist in the identification and resolution of gaps.
- Ensure staff are keeping confidential documentation of work with participants, including but not limited to case notes, inputting of data into case management systems, and submitting accurate and timely documentation of all services provided.
- Assist in development and coordination of special assignments and programs.
- Develop advisory panels of clients for all programs to uplift youth and client voice and ensure on-going direct feedback for the programs.
- Consistently assess protocols for all programs and protocols for referrals both within and outside the YPI network.
- Handle crisis and/or emergency situations as needed.
- Maintain a professional attitude, confidentiality, and respect cultural differences.
- Consult regularly and supervise directly a small number of intensive case management cases.
- Frequent travel between centers and school sites to attend trainings, meetings, etc.
- Handle all other duties as assigned.
PREREQUISITES AND MINIMUM QUALIFICATIONS
- Master’s degree in social work required with LCSW licensure strongly preferred
- Prior experience implementing case management program, proven track record of successful implementation.
- Minimum five years experience providing case management services required.
- Three years of management experience and/or clinical supervision experience required.
- Experience working in a non-profit organization environment preferred.
- Ability to interpret/explain complex information and outcome measures to key stakeholders.
- Leadership experience working with community social service and health organizations strongly preferred.
- Knowledge of Trauma Informed Care practices.
- Ability to work independently with minimal supervision.
- Mindset of empathy, equity, and belief that self-sufficiency for every participant is possible through empowerment.
- Excellent communication and organizational skills; strong written and interpersonal skills.
- Experience working with individuals with diverse ethnic backgrounds.
- Demonstrated ability to work effectively as a member of a team.
- Proficient in Microsoft Office (Word, Excel, Access, PowerPoint).
- Must pass a criminal background check (Livescan fingerprinting), with both the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI), prior to beginning employment.
- Must present proof of negative Tuberculosis skin test (Mantoux) prior to beginning employment dated within 60 days.
- Must have access to reliable transportation. If applicable, will be required to provide proof of current California driver license, acceptable driving record (current DMV H6 printout), and current liability auto insurance.
- Agency sponsored medical, dental, and vision coverage with percentage of paid premium for employee. Eligible dependents can also obtain coverage at an additional cost to the employee.
- Employer paid life insurance.
- Employer paid Employee Assistant Program.
- Option to participate in AFLAC.
- 401K retirement plan with up to 4% deferral matching profit sharing on contributions for all eligible employees.
- Thirteen annually paid holidays.
- Paid vacation and sick time off.
- Agency-issued laptop and case.
- Option to have company-issued cell phone or agency will pay monthly allowance to use your own phone for YPI business for eligible positions.
- Reimbursement of all mileage and travel costs.
- Access to training resources and materials.
- Monthly well-being challenges.