LA Family Housing

Engagement Coordinator

Employment type
Full Time
23 days ago
Los Angeles

LA Family Housing is looking to fill a position for an Engagement Coordinator I. The Engagement Coordinator I is responsible for administrative and direct service duties, to assist program staff and clients in ensuring documentation and statistics are gathered, maintained and accurately reported in internal database and other program related information systems (e.g. HMIS, CHAMP etc.). Performs a variety of administrative and direct service duties related to program management activities including client intake, program orientation, coordination of placement, database maintenance, generating reports for both in-house and funding entities. Completes necessary community engagement to seek and complete intake paperwork with client.

SPECIFIC DUTIES                                                                                                                    

  • Provide central point of contact for all program inquiries regarding open units (including walk-in, phone contact and written correspondence), program services, wait list maintenance and making appropriate referrals when no space is available at shelter sites and respective programs.
  • Conduct initial screening and assessments, schedule and perform all client intakes for the program on or off site depending on client need. Ensure all contractually required documents (e.g. intake, drug tests, identification, income and homeless verification) for program participation are provided at time of intake.
  • Prepare client files prior to making program/Housing Navigation assignment.
  • Maintain client information through data entry into program database (e.g. HMIS, CHAMP) system to ensure accuracy for monthly, quarterly and annual contract reports. 
  • Prepare and submit monthly, quarterly, and annual reports (e.g. DMH, Monthly Allocation, CDBG and APR) for program(s) and contracting agencies.
  • Maintain and update Bridge Housing trackers, including communicating open beds to contracted agencies and internally.
  • Clearly communicate daily activities and off-site locations with supervisor, to ensure safety, best coordinate outreach response efforts and decrease duplication of services. 
  • Attend agency and community meetings as directed by supervisor.
  • Additional tasks, projects and responsibilities as assigned by supervisor.



Position reports to: Engagement Manager

Performance review:  Annual



Number of employees receiving work direction:                 None

Position titles reporting to position:                                     None                                                              




  • Maintain and execute confidential information according to HIPPA standards.
  • Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, child welfare, resources for undocumented persons)
  • Knowledge of social service agencies and community resources
  • Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint)          
  • Must be able to perform electronic data entry
  • Strong written and verbal communication skills
  • Creative problem-solving skills
  • Ability to work in a team
  • Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a high pressure environment.
  • Exceptional organizational skills
  • Detail-oriented to review information and ensure accuracy
  • Bilingual (English/Spanish) preferred
  • Ability to work with diverse population



  • Position requires a minimum of an Associate’s Degree or two years of experience in social services.



FLSA Status:             Non- Exempt              

Payroll Status:           Hourly                        

Work Schedule:         Full-time



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to: walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions. Use a personal and/or laptop computer; copy, postage and fax machines. Complete all required forms in personal writing.

EEO: LAFH is committed to providing equal employment opportunities for applicants and employees.

FAIR CHANCE INITIATIVE: LAFH is in compliance with the Fair Chance Initiative for Hiring and will consider qualified applicants with criminal histories.

To apply

To Apply for this Position Please send your resume and cover letter to [email protected].