Chinatown Service Center

Program Assistant, AmeriCorps

Employment type
Full Time
29 days ago
Los Angeles

Chinatown Service Center and Local Initiatives Support Corporation are seeking a full-time AmeriCorps member to serve as a Program Assistant to its Asset Building & Financial Management and Small Business Program. The candidate will ideally begin service on October 1, 2017 and serve a minimum of 1700 hours though the end of his/her term on July 31, 2018. The exact start and end date is confirmed by the Member Agreement of Participation.


Chinatown Service Center (CSC) is a well-established multi-service agency founded in 1971, serving the greater Los Angeles, San Gabriel Valley and beyond. The target clients are low- to moderate-income individuals and families with limited English proficiency, seek services for welfare, housing, healthcare, education, and other forms of self-sufficiency through many CSC programs. CSC staff are multilingual and are of diverse ethnicities. CSC has been providing financial management and small business development services since 1999.

Local Initiatives Support Corporation (LISC) is dedicated to helping community residents transform distressed neighborhoods into healthy and sustainable communities of choice and opportunity — good places to work, do business and raise children. LISC combines corporate, government and philanthropic resources to help community-based organizations revitalize underserved neighborhoods. This strategy extends to the LISC AmeriCorps program where we support placing AmeriCorps Members with local non-profit partners. Members assist in efforts to revitalize underserved neighborhoods across America and create vibrant places for people to live, work, and play.


Under the supervision and direction of the Program Manager, the Program Assistant will be responsible for implementation, including outreach, marketing and case management, of language/culture specific asset building and financial management programs and services identified by the Program Manager. He/she is responsible to provide individualized consulting and support to clients with regards to debt and personal credit management, gaining access to capital to start or grow the businesses, and the building of wealth/savings in order to create a path to financial stability. The Program Assistant will be assigned as a site coordinator for the Volunteer Income Tax Assistance (VITA) Program for the 2018 tax season. The member will:

Provide case management and counseling services

  • Explain program services and eligibilities to potential clients. Conduct initial client assessment, eligibility, and enrollments.
  • Develop effective, trusting relationships with clients, focusing on attaining financial stability for the individuals and families. Recommend practical and realistic ways to accomplish goals in the areas of debt, money, and credit management, paying attention to working with any cultural behavioral traits. E.g. debt reduction, budgeting, reduce expenses, increase income, and other money management skills.
  • Monitor and document clients’ progress. Develop case development plan with goals and timeline to help clients’ to achieve goals.
  • Provide clients with information on all of CSC's programs and services, as well as connecting them to other appropriate public and community resources.
  • Provide clients seeking to start a small business with development and technical assistance with regards to access to capital, drafting business plans, and permits and licenses.
  • Site coordinator/liaison for the Volunteer Income Tax Assistant Program for 2018 tax season

Program compliance

  • Recordkeeping: record clients' successes and activities, maintain and update client files and electronic database. Establish, maintain and update various databases such as email distribution lists, client contact lists, etc. Maintain accurate and appropriate records for all client files, sign in sheets, development plans, etc. in a professional and timely manner.

Client recruitment and Program events

  • Marketing: design of flyers and emails, brochures, develop various distribution channels such as through school districts, community based organizations, email lists, etc.;  
  • Client outreach and recruitment: conduct school-based outreach for program recruitment. Recruit events participants through direct client recruitment, utilizing the media, social media, flyer placements, cross promotion with other government agencies and community organizations, etc.

Professional Development

Attend meetings, trainings, workshops, conferences and any other Program related events to keep abreast on updates and developments. Continuous reading and updating of local and especially program related news and topics.


Members will be provided with goal(s) at the onset of the service assignment based on the activities and responsibilities noted above. Members will track goal attainment monthly through an on-line system (training provided). Members will also discuss professional performance in the form of a mid-term and final appraisal.


Members will perform day to day service at Chinatown Service Center and serve a minimum of 42 hours per week. Normal service hours are Monday – Friday from 8:30 am – 5:30 pm with 30 minutes for lunch per day. There will be opportunities to serve evenings and weekends. Members are required to track time and submit online (training provided) timesheets twice per month.

Members are expected to attend and participate in all LISC AmeriCorps sponsored activities including but not limited to:  Attending a local onboarding session coordinated by LISC and an onsite orientation to our organization;

  • Attending a national leadership conference tentatively scheduled for March 2018;
  • Attending all locally sponsored monthly meetings;
  • Participating in nationally sponsored webinars;
  • Actively participating in at least two locally identified and team coordinated service projects (one for Dr. Martin Luther King, Jr. Day of Service and one for National AmeriCorps Week); and,
  • Engaging in any other LISC events as determined by the local LISC office. This is an AmeriCorps position. LISC and Chinatown Service Center will not allow the member to engage in activities that are considered prohibited under the terms of the grant while serving as a LISC AmeriCorps member.


  • Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods
  • Ability to work independently and in a team environment
  • Computer skills
  • Bilingual in either English/Spanish or English/Mandarin a plus.
  • Ability to work a flexible schedule (some night and weekends may be required)


  • To be eligible to participate as a LISC AmeriCorps member the candidate must meet all eligibility requirements to serve as a National Service participant including but not limited to:
  • Be eligible to earn 100% of a full-time education award
  • Be eligible to perform a term of national service  
  • Possess a high school degree, GED certificate or agree to achieve GED during the term of service
  • Be at least 17 years of age (note there is no upper age limit)
  • Have unexpired proof of status as a US citizen or possess unexpired permanent resident status and be able to provide documentation as determined by CNCS
  • Be available to serve for a full 10 month period of time
  • Be able to complete at least 1700 hours of service within the 10 months of service as well as serve the full term of the service


If a candidate has a criminal record, it does not necessarily make a candidate ineligible for service. Only candidates who are subject to registry on the National Sex Offender Public Website or have been convicted of murder may not participate as an AmeriCorps member. Only candidates being offered and then accepting the position must consent to a search of the National Sex Offender Public Website, a State Level Criminal History Search and an FBI search. Consent is provided via the LISC AmeriCorps application.


Upon successful completion of the term of service, the member will be eligible for a $5,815 education award to pay off existing, eligible student loans or return to school. Members are eligible to place existing student loans (loans must qualify and not in a state of default) into AmeriCorps forbearance. The position pays a total stipend of $15,000. The stipend is taxable and paid in 20 equal checks twice a month from LISC. Direct deposit is highly encouraged. A health care benefit is available for the participant only (dependents are not eligible). For members with children under the age of 13, there is a child care subsidy benefit available which is dependent on the participant meeting all eligibility requirements (This benefit is administered by a contracted provider via the Corporation for National and Community Service).

To apply

Please forward your resume accompanied by a cover letter to Chinatown Service Center 767 N. Hill St., Suite 400, Los Angeles, CA 90012 [email protected]

We are committed to diversity and inclusion in the selection process. This program is available to all, and we treat all persons without regard to race, color, religion, creed, gender, sexual orientation, gender identity, national origin, ancestry, citizenship status, age, marital status, veteran status, disability, genetic information, or any other characteristic or status protected by applicable federal, state or local law.